Manage consumers and projects, service charges, bills, arrears and installment plans. Record receipts against financial heads and track outstanding balances. Give consumers access to their billing and payment history, with DirectPay 1Bill inquiry and collection when enabled and configured.
Discuss consumer collections →
Manage customer complaints with categories, statuses, staff assignments and a recorded reply history. Consumers can submit complaints, follow replies and close their requests through their portal. Use it alongside CollectPRO or other enabled business modules.
Discuss customer support →
Manage subscribers, internet packages, service expiry, invoices and collections, alongside expense management and customer, supplier, employee and finance transactions. Use manual billing or connect to ZalUltra for invoice previews and reconciliation.
Discuss ISP management →
Manage customer services, setup fees and recurring subscriptions. Receive full or partial payments through customer transactions, track invoice balances and manage software licences and renewals.
Discuss service billing →
Manage branch invoices, purchases, sales, returns and partial payments. Track product stock, profits and outstanding invoices through shared customer, supplier and finance accounts. Choose whether sales and purchase percentages are added (IMS) or subtracted (Retail).
Discuss retail operations →
Manage expenses, employees, customer and supplier transactions, and finance vouchers. Review account ledgers, balances and cashflow with employee permissions and activity logs.
Discuss accounts management →
Supplier purchases, customer sales, supply reconciliation, recoveries and accounts for cement agencies.
Discuss cement operations →
Manage employees, branches, departments and duty schedules. Review attendance dashboards, monthly calendars, late arrivals and attendance reports with branch-based permissions.
Explore HR & attendance features →
Manage trips, customer rent, receipts, paid trip expenses and profit alongside separate fuel pump purchases, payments and balances.
Discuss transport operations →FAMS Online starts with Core accounts for expenses, customers, suppliers, employees and finance transactions. HRBiometricX focuses on employees, duty schedules and attendance. CollectPRO adds consumer billing and installment collections. HelpDeskPRO adds complaint management and consumer replies across enabled business modules. Retail, services, collections, customer support, cement supply, trips, fuel and HR are enabled by the platform administrator according to each business setup.
Discuss the modules and workflows that fit your team.
